Privacy Policy

1. Who We Are

Sri Abhirama Healthy Snacks is a home-based food business based in Serlingampalli, Telangana, India. We make and sell traditional homemade snacks including ragi janthikalu, chekkalu, laddus, chikki, and more. Our website is sriabhiramahealthysnacks.online and orders are placed via WhatsApp at +91 94929 89153.

2. Information We Collect

When you place an order or contact us, we may collect:

• ✓Your name and delivery address (provided when placing an order)
• ✓Your WhatsApp number (used to confirm and process your order)
• ✓Your email address (if you provide it for order confirmation)
• ✓Your product preferences and order details
• ✓Feedback or reviews you voluntarily submit on our website

3. How We Use Your Information

We use your information only to:

• ✓Process and confirm your snack orders
• ✓Communicate order status, shipping details, and delivery updates via WhatsApp
• ✓Send order confirmation emails (if email is provided)
• ✓Respond to your queries or feedback
• ✓Improve our products and services based on your feedback

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Storage & Security

Order details and customer reviews submitted through our website are stored securely using Supabase (a cloud database service). We take reasonable precautions to protect your data from unauthorised access. WhatsApp conversations are governed by WhatsApp's own privacy policy.

5. Cookies

Our website does not use tracking cookies or advertising cookies. We may use essential session data to keep the website functioning correctly. No personal data is collected through cookies.

6. Third-Party Services

We use the following third-party services to operate our website and business:

• •WhatsApp (Meta) — for order communication
• •Supabase — for secure data storage
• •Brevo — for transactional email notifications
• •DTDC — for courier and shipping services

Each of these services has its own privacy policy. We encourage you to review them.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal data that we hold. To make such a request, please contact us on WhatsApp at +91 94929 89153 or email us at sriabhiramahealthysnacks@gmail.com.

8. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or concerns, please reach out: